Social Media & Games Moderation & Support

Background

As the market demand for games, virtual worlds and social media expands companies need to develop strategies to protect their corporate brand image, improve customer experience, drive subscriber take-up, increase revenues and reduce costs.

Solution

Rendition Digital has a long established record providing outsourced services to the technology sector in mobile, internet, games development and support services providing insightful consultancy on games design, enhanced customer experience, community management and media moderation to help companies successfully scale and grow their business in a cost-effective and efficient manner.

Our value-added proposition ensures that our clients get a Return on Investment for both subscriber take-on leading to enhanced revenues and cost reduction through effective outsourced services.

Services

Games Design and Enhancement
Games QA and Testing
CRM and 24x7 Support Services
Social Media Moderation
Community & Forum Management
Game Moderation & Child Safety
Escalation and Action Management
Back Office BPO for Revenue Collection

Benefits

Increased Revenue
Reduced Operational Costs
Enhanced customer Engagement & Retention
Brand Protection
Child Safety and Monitoring

Rendition Digital Advantage

Track record in meeting customer needs and delivering on SLA
Superior Management capabilities and well documented Processes
Meticulous screening and selection of staff
Continuity and low staff turnover rates
English speaking agents with strong customer facing skills
Strong technology and engineering expertise in mobile, pc, internet, apps and tablet formats.